Our supporter promise

Lifebox’s work to make safe surgery available to everyone, everywhere would not be possible without donor support. We understand that when you donate to us you expect your gift to be used as effectively as possible, for us to communicate with you in a way that meets your expectations, and to respectfully safeguard your personal information. This is why we are proud to reaffirm the Lifebox Supporter Promise:

  • We appreciate all gifts of all values and promise to process your donation promptly and acknowledge it in line with your wishes.
  • We will always treat your personal details with respect and integrity and never sell or share them with other charities.
  • We adhere to ethical fundraising standards. As a nonprofit that is registered in the United States and the United Kingdom, Lifebox’s fundraising principles and standards are reflective of guidance from the National Council of Nonprofits’ Ethical Fundraising Guidelines (US) and the UK’s Fundraising Regulator’s Code of Fundraising Practice along with the Institute of Fundraising’s Treating Donors Fairly policy. We do so to ensure all fundraisers, volunteers, external agencies, and contractors acting on behalf of Lifebox agree to and honor these guidelines.
  • All of our communications will be honest and truthful. We will share stories of how your donations are helping and provide a true picture of the need and the impact.
  • We will always respect your communication preferences and promise to keep our records accurate and up to date.
  • We will make our annual reports, 990 Financial statements, and other information about our work available through our website each year so our supporters can clearly see how their donations are being invested.
  • We love to hear from our supporters and will always strive to respond to inquiries promptly and professionally.

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